Return & Refund

Right of Cancellation

A. Cancellations are only accepted within 12 hours after an order is placed.

If you have to cancel your order for any reason, please reach out to us immediately at support@gmtbags.com. We process orders as quickly as possible so cancellations are time-sensitive.

B. Once we shipped the product, we can’t cancel the order. If you still want to refund, please return new, unopened items to us within 7 calendar days of the delivery when you receive it.

Return Policy

We accept returns on all products. The customer has the right to apply for a return within 30 days after delivery.

To be eligible for a return, your item must be with original hangtags attached just in the same condition that you received it. It must also be in the original packaging. When you do returns we recommend that you obtain proof of postage or use a recorded delivery service via a courier company, as we are unable to take responsibility for packages lost in transit. We do not accept liability for any product(s) that are damaged in transit during the return process so please ensure that the packaging and delivery method are secure. To complete your return, we require a receipt or proof of purchase.

Note: Please do not send your return to the address on your package. This is not the return address and will affect processing your return.

Return address:
Shining Green
Siemensstr. 17, 63512 Hainburg, Hessen, Germany

We only allow return after we received an cancellation email to support@gmtbags.com. When everything is confirmed, customers can return to our warehouse of logistics partener.

If you receive a damaged/defective item, please send email to GMT customer service support@gmtbags.com within 24 hours of receipt.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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